Valued tools to engage your customers
In principle, what we do is simple: we provide you with products that enable you to develop a relationship with your customers. Products like our smart thermostat and Joulo. These are smart, easy and value-added tools that open up the possibility of ongoing dialogue with your customers. In fact, in introducing our smart thermostat, Eneco (our partner in the Netherlands) has enjoyed:
- Improved customer satisfaction
- A +30 point increase of the NPS score on top of the energy industry average
- A 60% reduction in customer churn
- An increase in high margin, long-term contracts (improved loyalty)
- Additional revenue streams and increased profitability (the smart thermostat acts as a new sales channel)
Smart home / smart energy is a key area of growth and offers you the potential to offer innovative services to customers while building new profitable revenue streams.