“ To invent, you need a good imagination and a pile of junk ”
—Thomas Edison

Questions and answers about Quby

When was Quby founded?

Quby started out as “Home Automation Europe” in 2004. In 2012, the company was renamed to Quby. In the same year, we initiated a partnership with Eneco, one of the largest energy companies in the Netherlands. Since then, we’ve been operating as Quby, selling hundreds of thousands smart thermostats to our utility partners in Western Europe.

What kind of company is Quby?

Quby is a technology company that offers products, business services and operational support to utilities, helping them build best-in-class energy services for the future. Our product portfolio currently consists of the Quby smart thermostat and the Joulo energy stick.

What is the vision and mission of Quby?

Quby provides high-tech solutions to manage energy consumption within the domestic environment. Our aim is to accelerate the energy transition and make utilities a leader in this new environment. We believe the only way to do that is to engage customers by offering them smart, easy and relevant tools that they love to use. With these tools we can help utilities evolve and future-proof their business.

Who is the Quby team?

We are a fast-growing Amsterdam-based company with international ambitions. We employ over a hundred people belonging to 26 different nationalities. Our Quby team consists of a group of passionate and ambitious experts that love to work hard and challenge each other to find the best solutions. We attribute our success to the precision in our approach and the drive to innovate constantly.

The atmosphere at Quby is open, friendly, and informal. We work hard and play just as hard. Like any young company, we enjoy Friday night drinks and host regular movie and game nights together. Interested in working with us? Go to the careers page.

What is the history of the company?

The company was founded in 2004 by Joris Jonker and Arjen Noorbergen. Both of them have been tinkering with technology since their childhood. Joris used to take old equipment from the scrapyard and bring it to his parent’s home, where he would automate all sorts of crazy things, ranging from the TV remote to lighting switches. However visionary it might have been, his parents weren’t too happy about it at the time. He directed his knowledge and passion for technology to build Home Automation Europe, now Quby, with Arjen.

What kind of structure does Quby have?

To enable fast growth and attract necessary capital and managerial talent, Quby’s founders and Eneco have reviewed the shareholder structure as of October 2015. Eneco has purchased all shares of the founders of Quby and is now the sole shareholder. Quby continues to be an independent, Amsterdam-based company with its own board of directors. In the near future, the board welcomes third parties for additional growth capital or strategic cooperation.

What is Quby’s way of working?

Quby’s aim is to be the market leader in Europe. Currently, we have installed hundreds of thousands thermostats in the Netherlands. Our goal is to sell 1 million devices by the end of 2017, throughout Western Europe. We collaborate exclusively with one partner per market, advising and growing with them in a long-term partnership. Our collaboration with our partner Eneco has proven to be very successful. “Toon”, the Eneco branded version of our smart thermostat, is at the core of their retail strategy and reduced customer churn with >60% and a 30+ point increase of the Net Promoter Score on top of the energy industry average.

What kind of services or products does Quby develop?

Quby develops different tools for utilities consisting of a suite of consumer products, business services and operational support services to help them build best-in-class energy services for tomorrow. Our current portfolio exists of the Quby smart thermostat, an energy display and a thermostat in one, and the Joulo energy stick, a plug-and-play usb-stick that helps consumers get more insight in their energy usage in three easy steps.

For whom does Quby develop their services and/or products?

Quby’s customers are energy utility companies; they sell the Quby smart thermostat under their own label/brand to end-consumers. Quby offers these utilities white label solutions and customised products/services, according to their (customers) needs. Our focus is on exclusive, long-term partnerships with players in Western Europe.

How does the Quby smart thermostat work technically?

The product consists of a display that doubles as a Wi-Fi Internet gateway. It connects to the boiler with a boiler module and to the energy meters with a meter adapter to obtain energy consumption data. The display is equipped with low power wireless technology to connect to and control devices in the home. The service centre is based in a high security cloud allowing for professional data analytics. The platform is open to be able to engage with the developers’ community and incorporate new trends rapidly.

What are new features?

What keeps Quby ahead of its competitors is its innovative product roadmap that continuously delivers new functionalities. Already delivered features include: smartphone and tablet app with behavioural changing user interface, consumption benchmark, social 'friends’ application, solar panel support, smart plugs, smoke detection and remote boiler management. And we’re working on new features every day!

Do people need a smart meter for the product to work?

No. The Quby smart thermostat works with both analogue electricity and gas meters, as well as smart meters.

In which countries does Quby have partners?

We’re currently collaborating with our partner Eneco in the Netherlands , Engie Electrabel in Belgium and we are looking for exclusive partners in the UK, Spain, Italy, France, and Germany.

How can I buy your product as a consumer?

Currently, consumers can buy our smart thermostat from utilities and their retail channels. Eneco currently offers Toon, the rebranded version of our smart thermostat, to customers in the Netherlands, with or without an energy contract. Engie Electrabel offers Boxx in Belgium. Go to their website for more information.

Does Quby offer support to end-users?

We offer second line support to utilities and extensive training for their own personnel, to properly manage questions from their end-users.

Does Quby use Open Source Software?

Innovation thrives by leveraging the vast community of software developers. That is why Quby is a supporter and an extensive user of open source software. All the open sourc components that Quby uses in the firmware on their devices can be downloaded from the Open Source page on the website.

To what extent do you open the API of your platform?

Quby strongly believes that connecting third parties to our platform potentially benefits both end-users and our business partners. We are therefore opening up the currently closed remote API. For more informaton visit https://www.toonapi.com

What kind of third party software/hardware do you support?

Quby has integrated several modules into its platform, such as Fibaro smart plugs, Fibaro smoke detectors, and Philips Hue Lights. We can support integration of both software and hardware. Please contact us for more information.

How is the privacy handled of end-users of the Quby’s smart thermostat?

Privacy is a topic that’s very close to our heart. The key to our privacy policy is transparency. When we need customer data to provide our services, we’re upfront about specific purpose we will use it for. A customer is able to revert his/her permission to share this data, at which point we stop collecting it and remove all historic data as well.  For some of our features and services, we do need access to customer data for which we ask explicit permission. We use this data to configure and activate the customer device and to ensure that a customer using one of our mobile apps is connected to the correct device. The customer is informed about this during the purchase of the device.  All other data is collected anonymously. This includes technical performance data and usage statistics that are analyzed to improve our products and services. Detailed energy usage data is stored locally on the device. We collect anonymous energy usage data to compute our benchmark function. For this we ask the customer for additional and explicit consent.  Since our utility partners sell the Quby smart thermostat the customer consents to a formal privacy policy with the utility. Quby has a data processing agreement with each utility partner that ensures full compliancy with the consumers’ privacy policy.

How is the security ensured of the Quby products?

We don’t take the responsibility of being trusted with your needs lightly. The Quby smart thermostat is protected by a local firewall and does not allow any direct access from the local network. Each display maintains an encrypted VPN tunnel to our data center and is authenticated using a personal digital certificate, the same technology as used in smart cards. This secure access method is employed for all interactions with the device.